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First Biometric-Enabled ATMs from Wincor Nixdorf Launched in Brunei

Date: 03/11/2011

Brunei-based Bank Islam Brunei Darussalam (BIBD) will deploy the latest biometric ATM technology and software from Wincor Nixdorf, a global provider of innovative IT solutions and services to retail banks and retailers, to improve customer service across its branch network.

The Islamic financial institution in the sultanate in Southeast Asia, which has a population of approximately 400,000, is the first bank in Brunei to introduce biometric-enabled ATMs from the Germany-based technology provider. Wincor Nixdorf has successfully installed similar systems across Asia Pacific, including India and Cambodia.

"The trial period for the ATMs is regarded as a success and we will begin to deploy the biometric systems over the coming months," said Javed Ahmad, Managing Director at BIBD.

"The technology allows customers to use the biometric ATMs with a bank card, but their finger print identification can now replace the traditional use of remembering and then inputting a number password," he added.

The bank launched the country's first biometric ATM last week (October 30, 2011) at the TechXpo 2011 trade and consumer expo in Brunei, with the country's Minister of Communications Pehin Orang Kaya Hamzah Pahlawan Dato Seri Setia Haji Abdullah attending the launch.

The seven ProCash 8000 biometric-enabled ATMs will be deployed in November and are the first Wincor Nixdorf systems to be introduced in the country. BIBD operates 15 bank branches in Brunei.

In order to ensure the new systems are available around the clock as well as its existing ATM installed base, BIBD has adopted Wincor Nixdorf's ProView software. The software is multi-vendor enabled, meaning that it monitors all the systems in the network regardless of the ATM manufacturer.

The software will monitor the entire ATM network primarily to minimise downtime from technical glitches as well as to proactively prevent fraud, such as skimming, at the ATM.

"The ATM is a mission-critical customer touchpoint. Therefore, ProView will ensure BIBD's ATM network is available 24/7 to customers and that transactions and data are secured," said Ricardos Khoury, Regional Vice President and Head of Banking, Wincor Nixdorf, Asia Pacific.
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